Are you doing enough to reduce IT call volumes?

Although it might sound counterintuitive, providing customers with a better service actually costs less than providing them with a poor one.

One of the most effective ways to do both is to reduce the number of times your customer actually needs to contact your Service Desk in the first place. They’re happy because everything’s working perfectly. You’re happy because you need less staff manning the phones.

So, what can you do to reduce call volumes and reduce customer care costs? Read on for six ideas…

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